Technology Meets
Simplicity

"So much of the heavy-lifting was already done for our credit union."
Diane Shelton
President/CEO, DuPage Credit Union
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Unparalleled simplicity is a must-have for DuPage Credit Union when it comes to implementing new technologies – for both their staff and their members. For DuPage, optimal solutions are personalized, easy to use and create competitive advantages. And that is just what they found in TMG. 

Simplified solutions like TMG’s patented Springboard™ technology—which allows financial institutions to manage card accounts across multiple processing platforms—provide DuPage with the resources they need to assist cardholders quickly and effectively. “TMG has really helped make our teams’ lives a lot easier with the Springboard platform,” says Diane Shelton, DuPage’s President/CEO. “Plus, new enhancements are always on the way.” 

Behind the scenes, TMG continually works to deliver the next wave of innovative processes and solutions to clients like DuPage. This involves a continuous scan of the payments landscape to separate the “noise” in the marketplace from trends with staying power. “TMG gives us confidence that the projects we undertake with them will be smooth and easy,” notes Diane. “So much of the heavy-lifting was already done for our credit union.”

Meeting Consumers'
Unique Needs

"Every consumer is different. That’s why I provide each one with personalized service."
Danielle Thompson
Consumer Services Representative, TMG
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First impressions matter. As a representative in TMG’s consumer service center, Danielle Thompson understands the value of starting out on the right foot. “When speaking with consumers, I only have one shot at a first impression,” Danielle says. “Within those first few moments, I want consumers to know they’re being heard, their situation is unique and I’m here to make their lives easier.” To Danielle, positive first impressions help pave the way toward optimal consumer experiences.

At TMG, “optimal” is synonymous with “customized.” Call center representatives like Danielle shy away from taking a cookie-cutter approach to their consumer interactions. Instead, they favor a more tailored approach. “Every consumer is different,” Danielle says. “That’s why I make sure to provide each one with personalized service to fit his or her unique needs.”

Good Partners
Have Your Back

"We can trust the people at TMG are behind us to support our growing card portfolio."
Tim Rademaker
AVP Risk Management & Compliance, CBC Federal Credit Union
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Partnerships are built on a foundation of trust. Financial institutions like CBC Federal Credit Union need to know they can rely on their strategic partners to provide the support they need when they need it.  That’s why CBC turned to TMG.

For CBC, a successful partnership should result in more than just revenue and portfolio growth. It should also deliver high-quality, high-touch interactions. “We don’t want our credit union to be a number on an account. We want to have actual human interface with our strategic partners,” says Tim Rademaker, CBC’s AVP Risk Management and Compliance. “TMG has done an excellent job offering that kind of service.”

In the ever-evolving world of payments, having a steadfast, reliable strategic partner has been invaluable to CBC. As Tim says, “We can trust the people at TMG are behind us to support our growing card portfolio. That knowledge and TMG’s support is what helps ensure our credit union succeeds.”

 

Technology Meets
Simplicity

"So much of the heavy-lifting was already done for our credit union."
Diane Shelton
President/CEO, DuPage Credit Union
READ MORE

Unparalleled simplicity is a must-have for DuPage Credit Union when it comes to implementing new technologies – for both their staff and their members. For DuPage, optimal solutions are personalized, easy to use and create competitive advantages. And that is just what they found in TMG. 

Simplified solutions like TMG’s patented Springboard™ technology—which allows financial institutions to manage card accounts across multiple processing platforms—provide DuPage with the resources they need to assist cardholders quickly and effectively. “TMG has really helped make our teams’ lives a lot easier with the Springboard platform,” says Diane Shelton, DuPage’s President/CEO. “Plus, new enhancements are always on the way.” 

Behind the scenes, TMG continually works to deliver the next wave of innovative processes and solutions to clients like DuPage. This involves a continuous scan of the payments landscape to separate the “noise” in the marketplace from trends with staying power. “TMG gives us confidence that the projects we undertake with them will be smooth and easy,” notes Diane. “So much of the heavy-lifting was already done for our credit union.”

We are TMG.

Inspiring possibilities for payment solutions.